Frequently Asked Questions

How to order Shipping Payments & Return

How to order

How do I place an order?
 

Browse our products, select the item you want, choose the required options, and click Add to Cart. When you’re ready, proceed to checkout and complete your payment.
Do I need an account to place an order?
 

No, you can check out as a guest. Creating an account helps you track orders and save your information for future purchases.
Can I change my order after placing it?
 

If your order hasn’t been processed yet, you may be able to update or cancel it. Please contact our support team as soon as possible.
How do I know if my order is confirmed?
 

Once your order is placed successfully, you’ll receive a confirmation email with your order details.
What should I do if I didn’t receive an order confirmation email?
 

Please check your spam or promotions folder. If you still don’t see it, contact our customer support for assistance.
Can I place an order from outside the country?
 

Yes, international orders are accepted. Available shipping options will be shown at checkout based on your location.

Shipping

Where do you ship to?
 

We ship to many countries worldwide. Shipping availability and options are shown during checkout.
How long does shipping take?
 

Shipping times depend on your location and the shipping method selected. Estimated delivery times are displayed at checkout.
How can I track my shipment?
 

Once your order is shipped, you’ll receive a tracking number via email to monitor your delivery status.
How much does shipping cost?
 

Shipping costs vary based on your location and order size. The total shipping fee will be calculated at checkout.

Payments & Return

What payment methods do you accept?
 

We accept major credit and debit cards along with other secure payment options available at checkout.
Is my payment information secure?
 

Yes. All payments are processed using secure, encrypted payment gateways. We do not store your card information.
Can I cancel my order?
 

Orders may be canceled within 24 hours of purchase for a full refund. After 24 hours, a partial refund may be available, depending on the stage of production and materials already purchased.
Are deposits refundable?
 

No. All design and production deposits are non-refundable, as they reserve your place in our production schedule and allow us to begin sourcing materials and developing your design.
Can I return or exchange my order?
 

Ready-to-ship pieces may be returned or exchanged within 3 days of delivery. Please contact us within this period to arrange your return or exchange.
As each custom and made-to-order design is created specifically for the individual client, bespoke pieces are not eligible for return, exchange, or refund. If you have any concerns upon receiving your order, please contact us and we will be happy to assist.